Course Introduction:
Do you want to know the answers to questions like "What is business etiquette?" or "Why is professional development important for my career?" Understanding business etiquette is essential for anyone aiming to succeed in a professional environment.
Business etiquette skills are not just about following protocols but about enhancing communication, building trust, and creating a positive work culture. Whether you're looking to improve your business etiquette, learn actionable steps to take, or explore professional courses to enhance your future prospects, mastering these skills is key to growth.
Business etiquette can be applied in various settings, from meetings to networking events, and you can continuously improve these skills through practice and learning. Professional development, which encompasses business etiquette, plays a crucial role in long-term career success, helping you stand out in any professional environment.
Business etiquette skills are not just about following protocols but about enhancing communication, building trust, and creating a positive work culture. Whether you're looking to improve your business etiquette, learn actionable steps to take, or explore professional courses to enhance your future prospects, mastering these skills is key to growth.
Business etiquette can be applied in various settings, from meetings to networking events, and you can continuously improve these skills through practice and learning. Professional development, which encompasses business etiquette, plays a crucial role in long-term career success, helping you stand out in any professional environment.
Program Details
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Module 1: Professional Image
✓ Foundation Building Crafting a powerful first impression begins with a strong professional image and confident presence. This module introduces a first impressions formula, emphasises the vital role body language plays in communication. You’ll learn how clear speech articulation (elocution) enhances credibility, and the golden rules of effective listening helps you connect with others. Finally, we introduce the 7 avenues of communication to of how we send and receive messages beyond words. Module 2: Communicating Your Presence ✓ Engagement Your presence is felt the moment you enter a room—or even before, through your reputation. In this module, you'll learn how to introduce yourself with confidence and professionalism, use titles correctly in business, and engage respectfully with VIPs and public figures. We’ll guide you through the nuances of professional greetings, help you choose appropriate conversation topics, and offer practical tools like conversation starters and encouragers to navigate social interactions with ease. |
Module 3: Professional Presence
✓ Branding Professional presence goes beyond appearance—it’s about the full package of how you're perceived in business. This module covers the essentials: dressing appropriately for different business environments, practicing good etiquette in various scenarios, and using social media wisely to reinforce your personal brand. You’ll also explore how to shape a positive customer experience, make a memorable impression with your business cards, and strategically set up your LinkedIn profile to reflect your values and strengths. Module 4: Business Communications ✓ Rapport Modern business communication requires clarity, courtesy, and adaptability across multiple channels. This module equips you with telephone manners that leave a positive impression, email etiquette that reflects professionalism, and video conferencing skills to present yourself effectively online. You’ll also learn how to format business letters, participate meaningfully in meetings, understand boardroom dynamics, and handle corporate gifting with grace and strategy. |
